Thanks again for arranging my commercial mortgage, if it was not for you the whole project would have come to a halt as no other broker or lender was interested. I know where to come next time.
Thank you very much for your fantastic service, it wouldn’t have happened without your expert assistance
This is the second time I have used Charleston and it won’t be the last, I have also recommended your service to a friend of mine.
I have been working with James Hardwick who has been extremely professional and approachable at all times. He has dealt with all issues regarding the others parties – very happy with the service provided
Very pleased with your service and the results on my mortgage with Gwyn Jones. I would like to speak to you again regarding another matter I need finance for. A special mention on your professional telephone manner
I have to place on record that working with you guys is far more pro-active that the main banks - I'm finding them slower than ever in their response time and internal procedures, you are very refreshing, keep up the good work.
Just to let you know that we did complete the deal earlier today after 5 months of effort. A thank you to all at Charleston for your help and persistence with this matter.
This will be why Charleston have such a great reputation then!! Many thanks Andrew for the expeditious and favourable response, the offer ticks all the boxes and looks near a perfect match to what we are seeking!
Just to say a big thank you to you and all the others who have helped with this process – including the underwriters at Shawbrook who met me early this morning. We have completed on the purchase successfully! This would not have been possible without your intervention – so a big thank you.
I’ve just heard from my solicitor that he has the funds in from Interbay, had paid off our mortgage and is sending the balance on to me, which means that finally this is all over and I can move on. Thank you all so much for your help in arranging the mortgage, I am sure that my future plans will involve needing to arrange finance, and I will happily come back to you again.
My solicitor just called me to confirm the purchase is now completed. This is fantastic! My husband and I want to thank you for all your hard work, especially Sue for her professional, punctual and productive work through the whole purchase. This is the 2nd time we work together and has been a very happy one. I will come back to you next time for the next project
I phoned on Friday to thank you and all your staff for the hard work and effort you put in to get this deal through, you have done more than what was required of you and your staff have gone beyond the call of duty to achieve completion. I genuinely thank you and all the staff at Charleston for making it happen in a professional and friendly way and I will certainly recommend your services to any one I can
Many thanks for all your help in getting both mortgages over the line. I really appreciate your concerted efforts to solve all the problems that arose & apologise for my frantic mails and calls to you both. Rest assured I will certainly come back to Charleston again and feel free to have anyone refer to me in respect to explaining my experience in dealing with you all
Just want to say a BIG THANK YOU to all of you for your support for my re-mortgage application especially for Gemma’s professionalism and patience throughout the whole process. It has been a pleasure working with you and I look forward to working with you again in the future.
I can confirm completion has taken place and the funds have arrived successfully in to my account today. I would like to thank you for all of your help and professionalism during this process, it has been straight forward and a breath of fresh air compared to some previous brokers I have experienced, and very much appreciated. I look forward to the next time we can do business together (hopefully sooner rather than later)
I just wanted you to know that the experience with Charelston has been utterly professional and competent in every aspect of this transaction. The solicitor I instructed was not good at all and I would have walked away from this deal a long time ago had Andrew not consistently calmed me down and gone the extra mile to find solutions to any stumbling blocks that came up. I have been particularly impressed by his balance of never pestering but always remaining attentive and responsive when required. I was a director of a FTSE financial services firm for 12 year so know about the importance of customer service and the thing I notice most in the industry is how rare decent service actually is. Well done to you on employing, training and motivating staff of Andrew’s calibre, I would certainly use you again in the future.